This course will give you tools and tactics to improve your effectiveness in any negotiation to
consistently facilitate the best outcomes for your clients, even under pressure. You’ll discover and
practice techniques for client counseling and advocacy, as well as the art of influence and persuasion. In
addition to the principles and phases of effective negotiation, topics include dealing with deadlock and
difficult negotiators, multi-party negotiations, cultural influences and the role of electronics in today’s
connected world. This course also counts as an ABR elective.